Course 6 - Communicating Customer Service Excellence (WOW)

When was the last time you received ‘wow’ service?

Improved customer relations will magically transform your bottom line profits...just like that!

All businesses are only as good as their people. Communication and positive attitude at all levels is essential in today’s world. Lack of communication often leads to misunderstanding and frustration and can cause a practice to lose valuable patients.

This one-day course provides the opportunity to think about communication with other staff members, with patients and with suppliers. Despite the best intentions, it is virtually impossible for a practice to avoid occasional patient dissatisfaction, we will therefore also enable you to deal with cases where patients are not satisfied and explore how this situation presents an opportunity to exceed expectations and retain loyalty