Course 6 - Communicating Customer Service Excellence (WOW)

---- 6 CET interactive points ----

When was the last time you received ‘wow’ service?

Improved customer relations will magically transform your bottom line profits...just like that!

All businesses are only as good as their people. Communication and positive attitude at all levels is essential in today’s world. Lack of communication often leads to misunderstanding and frustration and can cause a practice to lose valuable patients.

This one-day course provides the opportunity to think about communication with other staff members, with patients and with suppliers. Despite the best intentions, it is virtually impossible for a practice to avoid occasional patient dissatisfaction, we will therefore also enable you to deal with cases where patients are not satisfied and explore how this situation presents an opportunity to exceed expectations and retain loyalty

Who should attend?

  • all members of the practice team
 

Course dates

  • London - 9th December 2019
  • Midlands - 12th December 2019
  • North West - 16th December 2019
  • South Wales - 11th December 2019

Your investment 

  • £300.00 plus vat (Early Bird - £235 plus vat if booked 3 weeks before event)

 

So, what's included?

Lunch, refreshments and all the necessary support materials

We are located at:

Think Training Limited

The Barn

173 Church Road

Birmingham

B31 2LX

Contact us today!

If you have any queries or wish to make an appointment, please contact us:

07900 585865

simon@thinkconsult.co.uk

Or use our contact form.

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