Course 6 - Communicating Customer Service Excellence (WOW)

---- 6 CET interactive points ----

When was the last time you received ‘wow’ service?

Improved customer relations will magically transform your bottom line profits...just like that!

All businesses are only as good as their people. Communication and positive attitude at all levels is essential in today’s world. Lack of communication often leads to misunderstanding and frustration and can cause a practice to lose valuable patients.

This one-day course provides the opportunity to think about communication with other staff members, with patients and with suppliers. Despite the best intentions, it is virtually impossible for a practice to avoid occasional patient dissatisfaction, we will therefore also enable you to deal with cases where patients are not satisfied and explore how this situation presents an opportunity to exceed expectations and retain loyalty

Who should attend?

  • all members of the practice team

Course dates

  • London - 5th May 2020
  • Midlands - 6th May 2020
  • Glasgow - 12th May 2020
  • South Wales - 13th May 2020
  • North West - 19th May 2020
  • North East - 20th  May 2020

Your investment 

  • £300.00 plus vat (Early Bird - £235 plus vat if booked 3 weeks before event)


So, what's included?

Lunch, refreshments and all the necessary support materials

We are located at:

Think Training Limited, The Barn, 173 Church Road, Birmingham B31 2LX

Contact us today!

If you have any queries or wish to make an appointment, please contact us on 07900 585865 or by our contact us form or direct by email to

Get social with us.

Print Print | Sitemap
© Think Training Limited