Confident & Knowledgeable Optical Assistants 2 Day Event

Confident and Knowledgeable Optical Assistants – Special 2-Day Event

This fun interactive training session spread over two days aims to develop optical assistants who want to become more confident and knowledgeable in a patient-facing situation. The event takes the key areas from the first 3 courses. As well as a general understanding of the world of optics, delegates will be introduced to basic dispensing and frame fitting techniques as well as selling to lifestyle and  communicating a memorable customer experience.

Learning Outcomes:

  • Know the different lens options used in a patient’s prescription
  • Understand the anatomy of the eye
  • Learn the benefits of different eye correction solutions
  • Gain confidence in talking in optical terminology
  • Easily understand refractive conditions
  • Understand the different stages of the eye exam
  • Be able to explain prescriptions and measurements
  • Learn about the different lens materials/types and their benefits
  • Understand how to provide exceptional customer care
  • Gain an overview of selling and dispensing techniques
  • Understand the different stages of the sales cycle
  • Understand the features and benefits of different sizes of frames and lenses
  • Confidently be able to explain and sell additional options such as tints and coatings
  • Learn how to take measurements required for all lens types
  • Gain confidence discussing pricing options and closing the sale
  • Perform adjustments confidently at any point during the patient journey
  • Understand and handle different frame materials
  • Learn how to fit frames to different face shapes
  • Be able to re-insert different lens types
  • Explore the optical tools and understand what they are used for
  • Learn how to hold the frames correctly before adjusting
  • Be able to undertake general adjustments and setting the frame up for a patient
  • Know how to reduce the length of temple sides for each patient

So, what’s included?

Your investment includes a course booklet which is completed over the duration of the event. Lunch, refreshments and all the necessary support materials are also provided.

Your investment

Early Bird Price booked 3 weeks ahead – £360.00 plus vat

Usual Price – £460.00 plus vat


Our next events are:

Gloucester on 7th and 8th April 2020

London on 15th and 16th April 2020

Review from our last event in January 2020

"Not knowing really what to expect from the training session I was quite apprehensive about it all. Within 10 minutes I forgot it was actually work. Simon has a way to make you feel completely relaxed and comfortable in the situation - even when your boss is sitting opposite you!

Simon is a fantastic story teller and makes them relevant to the group discussions and it's easier to remember and put into practice later on in "real life". 

We also carried out a practical session. This normally makes me panic and doubt myself but Simon made me feel like I can repair any pair of glasses now. He takes time to go through things step by step and in an environment that you are not worried about making mistakes. 

I found the training to be incredibly informative, enjoyable and I left feeling I had accomplished something and more confident in my abilities. Simon - Thank you!"

We are located at:

Think Training Limited, The Barn, 173 Church Road, Birmingham B31 2LX

Contact us today!

If you have any queries or wish to make an appointment, please contact us on 07900 585865 or by our contact us form or direct by email to

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