Confident & Knowledgeable Optical Assistants 2 Day Event

Confident and Knowledgeable Optical Assistants – Special 2-Day Event

This fun interactive training session spread over two days aims to develop optical assistants who want to become more confident and knowledgeable in a patient-facing situation. The event takes the key areas from the first 3 courses. As well as a general understanding of the world of optics, delegates will be introduced to basic dispensing and frame fitting techniques as well as selling to lifestyle and  communicating a memorable customer experience.

Learning Outcomes:

  • Know the different lens options used in a patient’s prescription
  • Understand the anatomy of the eye
  • Learn the benefits of different eye correction solutions
  • Gain confidence in talking in optical terminology
  • Easily understand refractive conditions
  • Understand the different stages of the eye exam
  • Be able to explain prescriptions and measurements
  • Learn about the different lens materials/types and their benefits
  • Understand how to provide exceptional customer care
  • Gain an overview of selling and dispensing techniques
  • Understand the different stages of the sales cycle
  • Understand the features and benefits of different sizes of frames and lenses
  • Confidently be able to explain and sell additional options such as tints and coatings
  • Learn how to take measurements required for all lens types
  • Gain confidence discussing pricing options and closing the sale
  • Perform adjustments confidently at any point during the patient journey
  • Understand and handle different frame materials
  • Learn how to fit frames to different face shapes
  • Be able to re-insert different lens types
  • Explore the optical tools and understand what they are used for
  • Learn how to hold the frames correctly before adjusting
  • Be able to undertake general adjustments and setting the frame up for a patient
  • Know how to reduce the length of temple sides for each patient

So, what’s included?

Your investment includes a course booklet which is completed over the duration of the event. Lunch, refreshments and all the necessary support materials are also provided.

Your investment

Early Bird Price booked 3 weeks ahead – £360.00 plus vat

Usual Price – £460.00 plus vat


Our next event is in London on 6th and 7th April 2020

We are located at:

Think Training Limited

The Barn

173 Church Road


B31 2LX

Contact us today!

If you have any queries or wish to make an appointment, please contact us:

07900 585865

Or use our contact form.

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