Confident & Knowledgeable Optical Assistants 2 Day Event

Confident and Knowledgeable Optical Assistants – Special 2-Day Event

This fun interactive training session spread over two days aims to develop optical assistants who want to become more confident and knowledgeable in a patient-facing situation. The event takes the key areas from the first 3 courses. As well as a general understanding of the world of optics, delegates will be introduced to basic dispensing and frame fitting techniques as well as selling to lifestyle and  communicating a memorable customer experience.

Learning Outcomes:

• Know the different lens options used in a patient’s prescription
• Understand the anatomy of the eye
• Learn the benefits of different eye correction solutions
• Gain confidence in talking in optical terminology
• Easily understand refractive conditions
• Understand the different stages of the eye exam
• Be able to explain prescriptions and measurements
• Learn about the different lens materials/types and their benefits
• Understand how to provide exceptional customer care
• Gain an overview of selling and dispensing techniques
• Understand the different stages of the sales cycle
• Understand the features and benefits of different sizes of frames and lenses
• Confidently be able to explain and sell additional options such as tints and coatings
• Learn how to take measurements required for all lens types
• Gain confidence discussing pricing options and closing the sale
• Perform adjustments confidently at any point during the patient journey
• Understand and handle different frame materials
• Learn how to fit frames to different face shapes
• Be able to re-insert different lens types
• Explore the optical tools and understand what they are used for
• Learn how to hold the frames correctly before adjusting
• Be able to undertake general adjustments and setting the frame up for a patient
• Know how to reduce the length of temple sides for each patient

So, what’s included?

Your investment includes a course booklet which is completed over the duration of the event. Lunch, refreshments and all the necessary support materials are also provided.

Your investment

Early Bird Price booked 3 weeks ahead – £360.00 plus vat

Usual Price – £460.00 plus vat

Dates

Our next event is in London on 6th and 7th April 2020