Building Customer-Centric Relationships
Confidence in Customer Relationships:
- Build the confidence to connect with clients on a personal level.
- Master the art of crafting conversations that resonate.
- Developing a growth mindset and embracing challenges as opportunities.
Effective Sales Techniques:
- Learn how to provide choices that reflect your clients' needs and wants.
- Acquire skills to guide your clients towards multiple pair purchases.
Tailored Customer Interaction:
- Develop techniques to provide solutions for various activities and occasions.
- Enhance customer satisfaction by offering suitable eyewear for different needs.
Trust and Long-Term Loyalty:
- Understand the significance of trust and likability in building relationships.
- Cultivate lasting connections that extend beyond individual transactions.
Investing In Employee Growth:
This training day includes a full-day immersive experience, expert guidance, interactive learning materials, and the "Building Relationships" workbook.
This course is not just about learning; it's about transforming an approach to customer relationships and aligning with the ethos of creating strong, lasting connections in the optical industry.
It is a day of exploration, skill-building, and camaraderie as we embark on the journey of "Building Customer-Centric Relationships."
Together, we'll lay the foundation for success in the sales journey, where customer trust, satisfaction, and multiple pair purchases reign supreme.
Who should Attend?
- all members of the practice team
Course Dates
- Birmingham - Monday 20th November 2023
- London - Tuesday 21st November 2023
Your Investment
- £300.00 plus vat (Early Bird - £240 plus vat if booked 3 weeks before event)
So What's Included?
Comprehensive workbook, lunch, refreshments and all the necessary support materials
