We launched our new series of 'How to Improve Your Patient Experience' for your Practice team members last month and ran a very successful event on improving telephone skills. Delegate feedback included 'I really enjoyed the presentation and you covered everything thoroughly, thank you so much' 

This month, the 2 hour online video Zoom event will focus on your staff who spend time with patients helping them select the perfect fitting spectacle frame along with creating either an impact look or a blended look depending on the patients preferences.  Let's face it, most people walking through the doors of your practice have no idea which styles of frames suit them and it's so easy to ask for 'another' reglaze! Not any more... this 2 hour event will initially look at our communication styles in order to gain trust and will then focus on you becoming a frame styling expert, assisting patients in choosing a great looking frame.

With over 35 years optical experience as well as a background of psychology and training, this event will be fun, interactive and includes a follow up 1-1 call to ensure your team member is confident, motivated and ready to create a memorable experience for your patients. Spaces will be limited to allow for a small group session.

How to Improve Your Patient Experience

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Become a Frame Styling Expert 2 Hour Online Training Event Wednesday 23rd June (3.00pm - 5.00pm)

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By completing this form you are agreeing to the terms and conditions and that invoices will be paid in advance of any training event. No shows or non attendance for any reason is still chargeable. Vat will be charged at the prevailing rate. All training materials provided remain the intellectual property of Think Training Limited who assert their right to worldwide copyright unless specifically agreed otherwise in writing. Further information is available upon request.

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Think Training Limited, The Barn, 173 Church Road, Birmingham B31 2LX

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If you have any queries or wish to make an appointment, please contact us on 07900 585865 or by our contact us form or direct by email to info@thinkconsult.co.uk

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