Confident & Knowledgeable Optical Assistants 2 Day Event

Confident and Knowledgeable Optical Assistants – Special 2-Day Event

We recently completed our latest 2-day optical assistants training events in South Birmingham and London and the feedback was amazing, everyone had a great 2 days of learning!

The fun interactive training session is spread over two days and is purposely designed to provide optical assistants in becoming more confident and knowledgeable in a patient-facing situation. The event takes the key areas from the first 3 courses. There will be NO role play involved, the event is about making you feel comfortable and relaxed whilst learning how to be CONFIDENT in your role. As well as a general understanding of the world of optics, you will be introduced to dispensing and frame fitting techniques as well as selling to lifestyle and communicating a memorable customer experience. Note that this is not hard selling, it's offering patients an informed choice about their eyewear options from both a visual and fashion style discussion.

Testimonial - Just to say a full big fat Thank You for yesterday's training! I have approached several adjustments today with quite a confidence and I am grateful for all the knowledge and tips you have passed on. Yesterday's enthusiasms is still up in the air which is fantastic and I "played" with adjustments all day. You've turned my fear into something fun! – Anca Mihalcea (John Rose Eye Care)

Learning Outcomes:

• Know the different lens options used in a patient’s prescription
• Understand the anatomy of the eye
• Learn the benefits of different eye correction solutions
• Gain confidence in talking in optical terminology
• Easily understand refractive conditions
• Understand the different stages of the eye exam
• Be able to explain prescriptions and measurements
• Learn about the different lens materials/types and their benefits
• Understand how to provide exceptional customer care
• Gain an overview of selling and dispensing techniques
• Understand the different stages of the sales cycle
• Understand the features and benefits of different sizes of frames and lenses
• Confidently be able to explain and sell additional options such as tints and coatings
• Learn how to take measurements required for all lens types
• Gain confidence discussing pricing options and closing the sale
• Provide a memorable fitting appointment 
• Perform adjustments confidently at any point during the patient journey
• Understand and handle different frame materials
• Learn how to fit frames to different face shapes
• Be able to re-insert different lens types
• Explore the optical tools and understand what they are used for
• Learn how to hold the frames correctly before adjusting
• Be able to undertake general adjustments and setting the frame up for a patient
• Know how to reduce the length of temple sides for each patient 

Who Should Attend?

Optical Assistants, Receptionists and Dispensing Assistants

So What's Included?

Your investment includes course workbooks which are completed over the duration of the event. Breakfast, lunch, refreshments, treats and all the necessary support materials are also provided.

Your Investment

Early Bird Price booked 3 weeks ahead – £384.00 plus vat (20% OFF)

Usual Price – £480.00 plus vat

Dates

Our next events are:

28th and 29th March 2022 in our dedicated training centre in South Birmingham

24th and 25th May 2022 in our dedicated training centre in South Birmingham

6th and 7th July 2022 - Belgravia, Central London

NEW DATES FOR AUTUMN:

26th and 27th April 2023 - Birmingham

16th and 17th May 2023 - London

18th and 19th September 2023 - Birmingham

26th and 27th September 2023 - London

Remember that if you are in a remote area, I can travel to you! You just need 2 delegates and a room. I supply all the course equipment.

Early Bird Price – £384.00 plus vat (BOOK and pay 3 weeks ahead) Usual Price – £460.00 plus vat